Digital transformation assimilates the use of digital technology into the business strategy and its general functioning. It causes changes to the way a business works and the larger impact the business has on society. It requires businesses to shift to practices that are more dynamic, innovative, user-centric and requires them to keep altering the status quo. Digital transformation involves moving into a business model that is focused on digitalising and using technology to manage all aspects of the company to drive user and stakeholder satisfaction.